Accessibility

Accessibility & Inclusivity at The Masons Arms

At The Masons Arms, we are committed to ensuring that all our guests have a welcoming and comfortable experience. We are continuously working to improve our facilities and offer the best possible service for everyone. Below are the current details regarding accessibility at our pub:

Wheelchair Access: We regret that we do not have wheelchair-accessible toilets (UA toilets) on-site.
Parking: Parking outside the pub is limited, and we do not have dedicated disabled parking spaces. Please check for nearby public parking options for your convenience.
Menus: We offer menus in large print upon request and can provide additional assistance for those with visual impairments.
Dietary Requirements & Food Allergies: Our team is fully trained to cater to dietary requirements and food allergies. Please inform our staff when ordering, and we will ensure your needs are met.

Service Animals & Assistance Dogs

Assistance Dogs: Assistance dogs are always welcome throughout the pub and hotel. Water bowls are available upon request, and we can provide a quiet space if needed.

Neurodivergent & Sensory Considerations

Quieter Spaces: We recognize that some guests may prefer quieter areas. We aim to offer quieter dining spaces where possible to accommodate those needs.
Adjustable Comfort: Background music and lighting levels can be adjusted upon request to enhance comfort for our guests.

Commitment to Inclusivity

Staff Training: Our team has undergone training to ensure an understanding of accessibility and inclusivity best practices.
Ongoing Improvements: We are dedicated to making ongoing improvements to our facilities to better serve all our guests. We welcome any feedback on how we can enhance your experience.

If you have any specific accessibility needs or require assistance during your visit, please do not hesitate to contact us beforehand, or speak to a member of staff when you arrive. We are happy to help in any way we can.

Thank you for your understanding.